Frequently Asked Questions 

Shipping & Delivery
1. How long does order processing take?

All orders are processed within 1~3business days (excluding weekends and holidays) after payment is confirmed. 

You will receive a shipping confirmation email with tracking information once your package leaves our warehouse.
2. What are the delivery times to my country?

Standard Shipping

  • United States: 7–15 business days
  • Canada & Europe: 10–20 business days
  • Australia & Oceania: 12–22 business days

Expedited Shipping

An extra $29.9 fee applies. Delivery takes about 3~7business days for most regions. Please contact customer service in advance to confirm feasibility and exact timeline before placing your order.

Delivery times are estimates and may vary due to customs clearance, weather conditions or local carrier delays.
3. Do you offer free shipping or order discounts?

Yes, we provide free standard shipping on all orders over $100 worldwide. On top of that, all orders with a subtotal over $200 automatically enjoy a 10% discount.

For orders below $100, standard shipping cost will be calculated automatically at checkout based on your location and package weight.

Expedited shipping costs a flat fee of $29.9 and requires prior confirmation with our support team.
4. How do I track my order?

Once your order is shipped, you will receive an email with a unique tracking number and a direct link to check delivery status online.

Orders & Payment

1. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed through 256-bit SSL encrypted channels for full security.
2. Can I modify or cancel my order after placing it?

You can modify or cancel your order free of charge within 24 hours of purchase, as long as the order has not entered the processing stage. Please contact our support team immediately with your order number.
3. Do I need to create an account to order?

No, guest checkout is fully available. You can complete your purchase without registering an account. Creating an account does make it easier to track orders and view your purchase history.

Product & Warranty
1. What warranty do you offer on fishing gear?

All fishing rods and reels come with a "1-year manufacturer warranty" against defects in materials and workmanship. Lures, hooks and small accessories are covered by a 30-day quality guarantee. The warranty does not cover normal wear and tear, accidental damage or misuse.
2. Are your products suitable for saltwater fishing?

Most of our rods, reels and metal jigs are built with corrosion-resistant components for both freshwater and saltwater use. Please check individual product descriptions for specific saltwater suitability.
3. How do I choose the right rod action or lure weight?

Every product page lists full specifications including rod action, lure weight range, line capacity and recommended scenarios. If you need personalized advice, contact our support team with your target species and fishing environment.

Returns & Refunds
1. What is your return policy?

We accept returns within 30 days of delivery for unused, undamaged products in their original packaging. Customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly. Discounted amounts will be deducted proportionally for returned items that were part of a promotional order.
2. How long does a refund take? 

After we receive and inspect your returned item, we will process your refund within 3–5 business days. The funds will be returned to your original payment method.
2. What if my item arrives damaged or defective? 

If you receive a damaged or faulty product, please contact us within 7 days of delivery with photos of the item and outer packaging. We will arrange a free replacement or full refund at no extra cost to you.

Shipping Policy 

Thank you for shopping with us. Below is all the information you need about our shipping times, costs, discounts and tracking process.

Order Processing Time 

  • All orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed before 2:00 PM (UTC+8) will begin processing the same business day.
  • Standard processing time is 1–3 business days. During peak sales events, processing may take up to 5 business days.
  • You will receive an order confirmation email right after purchase, and a second shipping confirmation email once your package is dispatched.

Delivery Time Estimates by Region

We work with leading international carriers to deliver your tackle safely worldwide. 

Destination Standard Shipping(Free over $100) Expedited Shipping
United States 7 – 15 business days 3 – 7 business days
European Union 10 – 20 business days 5 – 10 business days
Canada 10 – 18 business days 4 – 8 business days
 Australia / New Zealand 12 – 22 business days 6 – 12 business days
Rest of World 15 – 30 business days Contact for confirmation

 

Important note: Expedited shipping costs a flat fee of $29.9 per order. You must contact our customer service in advance to confirm service availability and exact delivery time before placing your order. Delivery times are estimates, not guarantees. Delays may occur due to customs clearance, severe weather or carrier operational issues.

Shipping Costs & Order Discounts

  • Free standard shipping applies automatically to all orders with a subtotal of $100 or more.
  • All orders with a subtotal of $200 or more automatically enjoy a 10% discount, which can be stacked with the free shipping benefit.
  • For orders under $100, standard shipping fees are calculated at checkout based on package weight and delivery address.
  • Expedited shipping has a flat fee of $29.9 and requires prior confirmation with our support team. It is not available for direct checkout selection.

Order Tracking

  1. After dispatch, a shipping confirmation email will be sent to your registered email address.
  2. The email contains your tracking number and a direct link to the carrier’s tracking page.
  3.  Please allow 24–48 hours for tracking status to update on the carrier’s website.
  4. If you have not received a tracking number within 5 business days, please contact our support team.

Customs & Import Duties

  • Prices on our website do not include import duties, taxes or customs fees charged by your destination country.
  • These charges are the sole responsibility of the buyer. We recommend checking your local customs regulations before ordering.
  • We cannot mark packages as "gift" or lower the declared value to avoid duties, as this violates international trade regulations.

Damaged & Lost Packages 

  • If your package arrives with visible damage, keep all original packaging and take photos of both the box and the product. Contact us within 7 days of delivery.
  • If your package is confirmed lost by the carrier, we will arrange a free reshipment or issue a full refund at your choice.

Address Changes

  • Please double-check your shipping address before completing checkout.
  • Address updates can be made within 24 hours of ordering. We cannot modify addresses once the order has been shipped.